FAQs

Looking for something? Not sure how to find it? Peruse our FAQs below or get in touch with us - we are here to help!

What is the Sooke Region?

Wild natural beauty. Getaway beaches. Forested and oceanfront walking trails. Surfing hotspots. Cool coffeeshops. And acclaimed restaurants and accommodations. All strung like pearls along a string of friendly towns and villages renowned for their volunteer spirit and tremendous sense of community.

Welcome to the Sooke Region, a 90-kilometer sweep of rugged coastline running west from Victoria along the postcard scenic Strait of Juan de Fuca. About two-thirds of our population of about 15,000 live in the Municipal District of Sooke. The remainder are scattered in rural, low-density East Sooke, Otter Point, Shirley, Jordan River and Port Renfrew. Collectively, we are a group of vibrant, active and engaged citizens who value the outdoors and the simple pleasures of small-town life.

Perched at the edge of a natural harbour, the bustling town of Sooke is an hour’s drive from Victoria’s legislative buildings. The T’Sou-ke First Nation has resided here for thousands of years. They were joined by the first wave of European settlers – farmers and goldrush miners alike – beginning in 1849. The two cultures resided peacefully with each other and the town grew at a slow, steady pace with logging and fishing as major industries.

Originally administered by regional government, Sooke took control of its own destiny in 1999. The town had developed in rather haphazard fashion, and major challenges today include residential development, preservation of green spaces, tax control, downtown planning and the need for more sidewalks and cycling trails.  Yet with the focus on the Sooke region’s greatest assets – its generous, big-hearted people and largely unspoiled environment – the future is bright here on North America’s splendid and untamed west coast.  (from https://www.sookeregionvolunteers.org/about-sooke-region)

Can this be helpful to find services in another ElderConnected Community?

Why, yes, it can! Because all ElderConnected community portals use the same look, language and wayfinding, you can find information in all other ElderConnected communities because the categories are the same, the navigation is the same, and the contact information is organized in the same manner.

Is ElderConnect safe to use?
Yes, it is! We do not ask for any personal information and all of our information and service listings are vetted through our Wayfinders, our Community partners and our own office! If you ever feel unsafe while you're on an ElderConnect site, please contact us right away!
How do my relatives access this?

It is very easy for your relatives and friends to use ElderConnect - just send them the link "elderconnect.ca", they will type it into their browser and they can choose the community they're looking for from the map! Coming soon - the ElderConnect app!

How can I add information?
We would love to have your help in making ElderConnected sites interesting and RELEVANT! If you have something to share - a service listing that we don't have, a community event or an interesting story, please email us and we will help you get it online!
How do I correct information?
Yikes - everyone makes mistakes - so please let us know when we've made one! Email us!
Does ElderConnect cost anything to use?

Absolutely not! We want to bring you information and news that is useful and relevant - we will never charge you to find what you are looking for!

How can we help people who don't have a computer?

In every ElderConnected community, we provide tablets and printers for general use - you can check out the tablet and take it to someone's home or access the information yourself and print it out for the computer-less person.

I can't find what I'm looking for... what do I do now?
We are so sorry if this is happening to you - please let us know and we will do our best to get you the information you need - we are there for you!
How soon can I expect to hear back from you?

We are all volunteers, but we know how important this is to you - we will try our very best to get back to you within 48 hours.

How do I get involved?

Join the ElderConnect Movement!

We are looking for the most important piece of  the ElderConnect Project: PEOPLE! You can be a part of this exciting initiative - we are looking for Webtesters and Wayfinders. To learn more about it, please get in touch with us.
Are you a COMMUNITY that would like to be ElderConnected? We would love to talk to you! Please email or call Lori McLeod: 250-370-5664 | email