FAQs

SOOKE REGION

FAQs

Looking for something? Not sure how to find it? Peruse our FAQs below or get in touch with us - we are here to help!

Can this be helpful to find services in another ElderConnected Community?

Why, yes, it can! Because all ElderConnected community portals use the same look, language and wayfinding, you can find information in all other ElderConnected communities because the categories are the same, the navigation is the same, and the contact information is organized in the same manner.

Is ElderConnect safe to use?
Yes, it is! We do not ask for any personal information and all of our information and service listings are vetted through our Wayfinders, our Community partners and our own office! If you ever feel unsafe while you're on an ElderConnect site, please contact us right away!
How do my relatives access this?

It is very easy for your relatives and friends to use ElderConnect - just send them the link "elderconnect.ca", they will type it into their browser and they can choose the community they're looking for from the map! Coming soon - the ElderConnect app!

How can I add information?
We would love to have your help in making ElderConnected sites interesting and RELEVANT! If you have something to share - a service listing that we don't have, a community event or an interesting story, please email us and we will help you get it online!
How do I correct information?
Yikes - everyone makes mistakes - so please let us know when we've made one! Email us!
Does ElderConnect cost anything to use?

Absolutely not! We want to bring you information and news that is useful and relevant - we will never charge you to find what you are looking for!

How can we help people who don't have a computer?

Your community’s ElderConnect sponsor organization can help. In most communities, it is your local volunteer centre. Access is also available on any computer, tablet or smart phone. Most communities have libraries or other public facilities where people can access the internet for free.

I can't find what I'm looking for... what do I do now?
We are so sorry if this is happening to you - please let us know and we will do our best to get you the information you need - we are there for you!
How soon can I expect to hear back from you?

We are all volunteers, but we know how important this is to you - we will try our very best to get back to you within 48 hours.

How do I get involved?

Join the ElderConnect Movement!

Contact your community’s ElderConnect sponsor organization to become an ElderConnect Wayfinder Volunteer. In most communities, it is your local volunteer centre. To learn more, please get in touch with us.